This entire process has been difficult, unprofessional and incredibly wreckless.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. As sole buisiness owner and a single mother with 3 kids, this hit me hard. I was informed that I had 2.5 months to pay 45k. The company called ************** was supposed to finance the remaining 45k and they severed ties with Candela. I received the promised demo laser in September. The original promise date was *** maybe June.
CANDELA CORP FULL
I then reached back out to ******** and made it clear that I would like a full refund.
The money was sent and a week later I was told that there was yet another error. After many attempts to find out where my laser is in transit and broken promises of a delivery date I heard back from **** and he said my laser is in ********** and I need to send another 5k because it's ready for shipment. This is incredibly unprofessional that I am sending this sum of money to a reps home after he made me run through ******** looking for a bank branch that doesn't exist here. False delivery dates after mailed $55,000 down in the form a cashiers check. A dinosaur of a technology and nowhere near what I promised. I reached out numerous times and finally was shipped an Elos device. This conversation with ******** took place in February. This rep connected me with their district manager and on a 3 way call I was convinced by ******** to purchase the device with the promise that I would receive a demo laser (GentleMax Pro) to use in my practice in a month while my machine is being built. The original rep left the company and I was connected with a rep in ********** (****).
CANDELA CORP PRO
I have worked with their lasers in the past and was already considering with purchasing the GentleMax Pro Plus. I was invited by a local Candela rep ******* to ******* to sit in during their presentation for their technology.
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